AskAPH · Admin (demo)
Assistant analytics
A wireframe of the dashboard the team would use to monitor AskAPH — for training & adjustments. Numbers are placeholder; any questions you ask the live demo are blended into the recent-conversations table below.
Total conversations
4,182
+12% vs last month
Avg confidence
92%
across cited answers
Deflection rate
68%
self-served, no human
CSAT
4.6 / 5
+0.2 this quarter
Escalations
143
routed to support
Conversations over time
Trend chart
Daily conversation volume over the last 90 days.
Languages
- English74%
- Español16%
- Français5%
- 中文3%
- Other2%
Top questions
- How does the Quota Program work?412
- What is Monarch / how do I get one?388
- Which braille writer should I choose?274
- Help me find a low-vision magnifier231
- How do I return or repair a device?169
Most-cited sources / subdomains
- shop.aph.org28%
- louis.aph.org19%
- aphconnectcenter.org14%
- federal.aph.org12%
- APH Blog11%
- aphtech.org9%
- Other7%
Unresolved → training queue
- Does Monarch work with my school's LMS?Low confidence
- Is there a payment plan for individuals?No source found
- Can I get materials in Portuguese?Unsupported language
- What's the trade-in value of my old device?Out of scope
Recent conversations
| Question | Sources cited | Confidence | Resolved |
|---|---|---|---|
| How does the Quota Program work? | 6 | High | Yes |
| What is Monarch? | 5 | High | Yes |
| Best magnifier for reading mail? | 4 | Medium | Yes |
| How do I start a return? | 3 | High | Yes |
| Does Monarch work with my LMS? | 1 | Low | No |
| Slate & stylus vs. braillewriter? | 4 | Medium | Yes |